Refund policy

RETURNS & REFUND POLICY

Last updated: February 8, 2026

OVERVIEW

Jambuvi LLC (“we,” “us,” or “our”) wants you to be satisfied with your purchase. This Returns & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

By placing an order with us, you agree to the terms of this policy.

RETURN ELIGIBILITY

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

Be in the same condition as received
Be unused and unworn
Include all original packaging, accessories, and components
Include proof of purchase (order confirmation or receipt)

Items that do not meet these conditions may be refused or returned to the sender.

HOW TO START A RETURN

To initiate a return, please contact us at:

Email: support@jambuvi.com

Once your request is reviewed, you will be provided with:

Return authorization confirmation
Detailed return instructions
A return shipping label (if applicable)

Returns sent without prior authorization will not be accepted.

RETURN SHIPPING

If your return is approved:

We will provide instructions on how and where to send your item
You must follow the provided return instructions precisely

Return shipping costs:

Are covered by us only if the item is defective, damaged, or incorrect
Are the customer’s responsibility for all other eligible returns unless otherwise stated

DAMAGES, DEFECTS & INCORRECT ITEMS

Please inspect your order immediately upon delivery.

If your item is:

Defective
Damaged
Incorrect

You must contact us at support@jambuvi.com within 7 days of delivery with supporting photos and order details so we can evaluate the issue and resolve it appropriately.

Failure to report damage or defects within this timeframe may affect eligibility for replacement or refund.

NON-RETURNABLE ITEMS

The following items cannot be returned:

Personal care products, oral hygiene products, or hygiene-related items once opened or used
Sale or discounted items
Gift cards
Custom, personalized, or special-order products
Perishable goods
Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for return, please contact us before submitting a request.

EXCHANGES

We do not offer direct exchanges.

The fastest way to receive a replacement item is to:

Request and complete an eligible return
Place a new order for the desired item once the return is approved

EUROPEAN UNION – 14-DAY COOLING-OFF PERIOD

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

To qualify:

The item must be unused, unworn, and in original packaging
Proof of purchase is required

Return shipping costs for EU cooling-off returns are the customer’s responsibility unless the item is defective or incorrect.

REFUNDS

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

Refunds are issued to the original payment method
Refunds are processed within 10 business days

Please note:

Banks and payment providers may take additional time to post refunds
Shipping fees are non-refundable unless required by law

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@jambuvi.com.