Refunds & Returns Policy

Jambuvi LLC (“we,” “us,” or “our”) is committed to ensuring that your order meets our quality standards and your expectations.

This Refunds & Returns Policy outlines your rights, our obligations, and the process for returning items and receiving refunds. It explains the conditions under which returns are accepted, the timeframe in which they must be requested, and how refunds are processed.

We encourage all customers to review this policy carefully before initiating a return to ensure a smooth and efficient experience.

Title

Last updated: February 2026

1. Refund Overview

2. Damages and Issues

3. Non-Returnable Conditions

4. European Union 14 day Cooling Off Period

5. Refunds

6. Return Shipping Costs

7. Return Instructions

1. returns window

We accept returns within 14 days of delivery of your order.

To be eligible for a return:

- The item must be unused

- In its original packaging

- In the same condition that you received it

- With all included accessories, manuals, and components

Returns requested after 14 days from delivery will not be accepted.

2. damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. non-returnable conditions

We do not accept returns for:

- Used products

- Products not in original packaging

- Items missing components

- Products damaged due to misuse

We reserve the right to refuse a return if the item does not meet the above conditions.

4. european union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

5. refunds

Once your return is received and inspected:

- You will be notified of approval or rejection

- If approved, your refund will be processed to the original payment method

- Refunds are issued within 5–10 business days after inspection

We do not issue refunds as store credit unless specifically requested by the customer.

6. return shipping costs

Customers are responsible for return shipping costs unless the product is faulty or incorrect.

Shipping fees are non-refundable.

7. return instructions

To initiate a return:

1. Email: support@jambuvi.com

2. Include your order number and reason for return

3. Wait for written return authorization before shipping

Return Address:

Jambuvi Returns
2232 Dell Ranges BLVD

Cheyenne, WY

82009
United States

Packing Requirements:

- Items must be securely packaged

- Original packaging must be included

- Include proof of purchase

Returns sent without prior authorization may not be accepted.

Redefining oral care through balance and science. Because confidence starts with a healthy smile.

Home

Shop All

About Us

Contact Us

FAQs

Privacy Policy

Terms of Service

Returns & Refunds Policy

Shipping & Refund Policy

Account